At yKiya, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help with a simple and transparent return process.
1. Eligibility for Returns
You may request a return within 3 days of receiving your item if:
- The item arrived damaged, defective, or incorrect
- The product is unused, in its original packaging, and in the same condition you received it
Items that show signs of use or damage caused after delivery may not be eligible.
2. Return Process
Contact our support team at support@ykiya.com with:
Order number
Photos or videos showing the issue (if applicable)
A brief explanation
Our team will review your request and provide return instructions.
Please do not send items back without receiving approval, as they may not be processed.
3. Refunds
Once your return is approved:
- Refunds are issued to the original payment method
- Processing time: 3–7 business days, depending on your bank/payment provider
Shipping fees (if any) are non-refundable.
4. Exchanges
If you need an exchange for the same item, contact us within 3 days.
We will assist you with the steps depending on product availability.
5. Order Cancellations
Orders can be cancelled within 2 hours of purchase.
After this window, the order may already be processed and cannot be cancelled.
6. Lost or Delayed Packages
If your package has not arrived within the expected timeframe:
- Contact us and we will investigate with the carrier
- If the carrier confirms the package as lost, a replacement or refund will be issued
7. Non-Returnable Items
For hygiene reasons, certain items cannot be returned (ex: personal care tools, beauty-related accessories, etc.).
If your product falls under this category, it will be clearly indicated on the product page.
8. Contact Us
If you need assistance with your order, we’re here to help:
📧 support@ykiya.com